INTRODUCTION

The YXC Makerspace (“us”, “we”, or “our”) operates the https://www.yxcmakerspace.ca/ website (the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Service and the rights you have in relation to that data.

We are committed to protecting your privacy and comply with applicable laws, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), British Columbia’s Personal Information Protection Act (PIPA BC), and other applicable privacy legislation. We also provide information for visitors from the European Union/United Kingdom under the GDPR, and from California under the CCPA/CPRA.

By using this website, you agree to and consent to the collection, use, and disclosure of personal information as described in this policy. We may update this policy from time to time, and changes will be effective immediately upon posting. You should check this page periodically to stay informed.

COLLECTION OF INFORMATION

We collect personal information only by lawful and fair means, and only where necessary to provide our services. Where reasonable, we will collect personal information directly from you. We will not collect more information than is reasonably required.

WHAT WE COLLECT

We may collect the following categories of information:

• Identity and contact details – name, email address, telephone number, mailing address.
• Transactional information – details of orders, warranty information, and communications.
• Technical information – IP address, browser type, device type, and usage data collected through cookies or analytics tools.
• Other information – responses to surveys, support inquiries, or voluntary submissions.

WHAT WE DO WITH YOUR INFORMATION

We use your information for the following purposes:

• To provide services, process orders, and maintain warranty or support records (contract).
• To communicate with you about updates, products, or offers, with your prior consent (consent).
• To improve our website, products, and services based on usage and feedback (legitimate interests).
• To prevent fraud, maintain security, and comply with applicable laws (legal obligation/legitimate interests).
• To fulfill shipping and payment processing, we may share necessary details with trusted service providers (e.g., payment processors, shipping companies).

We do not sell or rent your information to third parties.

RETENTION

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law (e.g., tax or accounting obligations). Once data is no longer required, it will be securely deleted or anonymized.

SECURITY

We implement appropriate technical, physical, and organizational safeguards to protect your information. If a breach of security occurs that creates a real risk of significant harm, we will notify you and report the breach to the Office of the Privacy Commissioner of Canada and the Office of the Information and Privacy Commissioner for British Columbia, as required by law.

We will never request sensitive information (such as passwords or payment card details) in an unsolicited or insecure email or phone call.

COOKIES AND TRACKING

We use cookies and similar technologies to improve your browsing experience. Cookies help us understand website usage, remember your preferences, and analyze site performance. You can disable cookies in your browser, but some features of the site may not function properly.

This website uses third-party services such as Google Analytics and may use Google reCAPTCHA to protect forms. These services may collect technical information including your IP address, device details, and usage patterns. For more information, see Google’s Privacy Policy and Terms of Service.

INTERNATIONAL DATA TRANSFERS

Your personal information may be processed or stored outside of British Columbia, including in the United States, where some of our service providers (e.g., hosting, analytics, payment processing) are located. Where this occurs, we take steps to ensure appropriate safeguards are in place to protect your information.

YOUR RIGHTS

Canada (PIPEDA & PIPA BC): You have the right to access, correct, and request deletion of your personal information. You may also complain to the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia if you are not satisfied with our response.

EU/UK (GDPR): You may exercise additional rights including data portability, restriction of processing, and objection to certain processing. You may also lodge a complaint with your local Data Protection Authority.

California (CCPA/CPRA): California residents have the right to know what personal information we collect, request deletion, correct inaccuracies, and opt out of the sale or sharing of their personal information. We do not sell personal information.

CHILDREN

This site is not directed to children under 13, and we do not knowingly collect information from anyone under 13. If you are a parent or guardian and believe your child has provided personal information, please contact us. For users under 18 in Canada, parental or guardian consent is required before submitting personal information.

OPTING OUT

You may withdraw your consent to receive marketing communications at any time by contacting us at admin@yxcmakerspace.ca. You may also adjust cookie settings in your browser to control online tracking.

CONTACT US

If you have any questions about this Privacy Policy or your rights, you can contact us:

• By email: admin@yxcmakerspace.ca
• By mail: 100, 131 7th Ave, Cranbrook, BC V1C 2J3
• By phone: +1 (778) 517-8802